Refund policy

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Returns

We are happy to guarantee a refund within 14 days from originalĀ purchase date and additional 7 days after the original delivery date!Ā 

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Items purchased from theĀ Creative Home online store can be returned in new, unworn, unused condition with all tags and original packaging withinĀ 14 days of purchase (and 7 days of delivery).

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Several types ofĀ items are exempt from being returned:

- Customized products (custom size, custom design, custom name/initials, custom color, etc...)

- Extra Sale Items (Discount Codes, Special Offers & Days)

- Gift Cards

- Downloadable products

- Some personal care items like toweling (should be completely unused for returns and in perfect condition)

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To be eligible for a return or an exchange, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If 40 days have passed since the order was placed,Ā and the return/exchange is still not delivered to our address, no refunds/exchanges will be processed and the transaction will be final.

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Late or missing refunds (if applicable)

If you havenā€™t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If youā€™ve done all of this and you still have not received your refund yet, please contact us atĀ support@creativehome-designs.comĀ 

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@creativehome-designs.com and send your item to:

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SAMMĀ TEKSTIL

AkƧeşme Mah. 2606 sokak no: 9/A

MERKEZEFENDIĀ / 20020 DENIZLIĀ / TURKEY

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Order Cancelling

Orders can be cancelled within the next 24 hours after they are placed. After that, we can't cancel orders as they are prepared to be shipped or production has started. If the customer wants a refund he/she must ask for a return when the products arrives, following our Return Policy thoroughly.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, youā€™ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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If the item wasnā€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Defective Items

If you receive a defective item you need to notify us at support@creativehome-designs.com within 7 days after receiving the item. If 7 days have passed since the delivery of your item(s), it/they will be considered as non-defective and any claimsĀ regardingĀ faulty items will not be accepted. Please make sure to contact us withinĀ this delay, we will make it right for you as quickly as possible, rest assured.


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Shipping

To return your product, you should mail your product to:Ā 

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SAMMĀ TEKSTIL

AkƧeşme Mah. 2606 sokak no: 9/A

MERKEZEFENDIĀ / 20020Ā DENIZLIĀ / TURKEY

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You will be responsible for paying your own shipping costs for returning your items. Shipping costs, customĀ fees, additional costs and taxes are non-refundable. If you receive a refund, the cost of return shipping, taxes, additional costs and custom fees will be deducted from your refund.


You must use a shipping service with trackingĀ (like DHL Express or FedEx)Ā or purchasing shipping insurance, as we don't refund any lost/damaged packages. If the package doesn't arrive in the next 21 days after it's been sent, the package will be considered lost and we won't issue any refunds.

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You must also notify us immediately with the tracking number and the carrying company once the item(s) is/are sent with the content of the package.

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When shipping, please make sure to declare a package value below $10 USD to avoid any extra customs / return fees.

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PleaseĀ note all returns are subject to a 20% restocking fee (per item), which will be deducted from the refund.

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SAMMĀ Tekstil San. Tic. LTDĀ ÅžTI, also known as Creative Home, isn't legally responsible for any goods subjected to customs office.

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The clearance, additional charges, duties, taxes and fees of any kind of returned items to Creative Home from the customs office belong to the sender/shipper.

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Creative Home may or may not clear the items from the customs instead of the sender/shipper, if both parties have found an agreement or not.Ā